Hello! You are in the Shock Room at Medical Center. Here you will receive initial medical care and, if hospitalization is required, this will be a temporary location until a room can be provided for you in the appropriate inpatient area. It is essential for us that you are informed about all matters related to your situation and any other concerns that are important to you. Our care model seeks to ensure that you are aware of and actively participate in your care.
Information that may be of interest to you:
MEDICAL REPORT SCHEDULE
Medical reports will be provided at fixed times:
Monday to Sunday from 12:00 p.m. to 2:00 p.m. and from 6:00 p.m. to 8:00 p.m.
Or in the event of any clinical change that requires a change in medical conduct.
Schedules are set in a fixed manner solely to help us organize the tasks that must be performed in the sector, to respect the time allocated to patients and the administrative procedures that require their assistance.
If you have any questions, you can ask the professionals to come and talk to you. They will be happy to do so when they are able to devote time to you.
VISITING HOURS AND COMPANIONS
Visiting hours are established in accordance with the patient and their preferences. As this is an Emergency Department, we ask that visitors come during medical report times, i.e.:
Monday through Sunday
from 12:00 p.m. to 2:00 p.m. and from 6:00 p.m. to 8:00 p.m.
Due to the infrastructure of the sector, we kindly ask that only one person at a time remain in the room. Visits with children are not permitted because we consider the Shock Room to be an inappropriate environment for them. This is an area of intensive medical activity, with patients who are often at a critical stage of their illness, and with a very high volume of people coming and going. We appreciate your understanding of this restriction and your cooperation.
If the patient needs or wants it, a companion may stay with them 24 hours a day.
Entrance and exit for companions and/or visitors to the Shock Room is through the main entrance of Medical Center 870.
OUR APPROACH TO CARE
As we mentioned earlier, our care model is based on people's needs and preferences. We want you to be involved in your healthcare. To do this, we ask that you ask us anything you want to know about your diagnosis and treatment, anything you did not understand, or anything you need to hear again.
Here are some suggestions that may help you:
What is my main problem?
What should I do?
Why is it important for me to do what I am told?
What are the benefits and risks of the proposed behavior?
Duties and Rights
We are all patients at some point in our lives. According to Law 26,529 and the Civil and Commercial Code of the Nation, patients have duties and rights, which we present here:
Patient Safety
Patient safety is one of the dimensions ofhealthcare quality. Safe care, i.e., care that is free from errors and adverse events, provides better outcomes for patients.
There are six international goals for working on security:
That is why:
You will be given a white wristband with your first name, last name, and ID number. All healthcare personnel will verify this information as often as necessary. This is to ensure that we are treating the correct patient (e.g., when administering medication, transferring you for a test, etc.).
We hold guard duty briefings and communication meetings with the entire healthcare team to manage the same information about each patient.
We identify high-risk medication and ask you to please hand over all your medication to your companion, doctor, or nurse. You should not take your own medication while you are hospitalized. Tell the professionals about all the medication you take at home. If you are allergic to a medication (or food), let us know; the nurse will place a red tag on your wristband to alert the team to your allergy.
If you were to undergo surgery, they would need to check all the necessary information with you again before the surgery.
We ask that you wash your hands frequently and use hydroalcoholic solution. Hand washing saves lives. Ask your family members and professionals who have contact with you to ALWAYS do the same.
The nurse will assess your condition to determine your risk of falling. Based on this assessment, they will establish your risk level and, if you are at high risk, they will place a yellow label on your wristband to alert the team. It is essential that you pay attention to the instructions and care plan, as both you and your family are part of your care.
Outside your room door, you will find signs indicating your status. We do this to facilitate the work of the entire team.
Belongings
The administrative staff informs you that it is advisable to bring only those items that are essential for your stay.
We ask that your companion take any non-essential belongings such as jewelry, watches, documents, valuables, etc.
The nursing staff will give you a disposable box where you can store your dentures, hearing aids, and contact lenses, which you will need during your stay.
If you entered the Shock Room alone, the nurse will store your belongings in a labeled bag with a numbered seal. If there are any valuables, they must be stored and detailed on the property receipt form signed by the supervisor and handed over to the hospitality supervisor until they are collected by a family member.
